At Surrey Tree Surgeons we pride ourselves in providing a high quality service to our customers. If something goes wrong you will need to make us aware of it.
The complaint must be made within 12 months of the incident/from the time that the matter came to the notice of the complainant.
If you have a complaint, please contact Surrey Tree Surgeons directly with specific details of the complaint.
You can complain orally by calling on 0333 733 1414. Alternatively, you can send us an email to: firstname.lastname@example.org
When we receive your complaint we will send you confirmation acknowledging the receipt of your complaint within 7 days.
We will then investigate your complaint and invite you in to discuss/resolve your complaint, with 14 days of sending you the conformation.
After discussing your complaint, we will write confirming our final position on your complaint and explaining our reasons.