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Complaints Procedure

At Surrey Tree Surgeons we pride ourselves in providing a high quality service to our customers. If something goes wrong you will need to make us aware of it.

The complaint must be made within 12 months of the incident/from the time that the matter came to the notice of the complainant.

If you have a complaint, please contact Surrey Tree Surgeons directly with specific details of the complaint.

You can complain orally by calling on 0333 733 1414. Alternatively, you can send us an email to: info@surrey-tree-surgeons.co.uk

When we receive your complaint we will send you confirmation acknowledging the receipt of your complaint within 7 days.

We will then investigate your complaint and  invite you in to discuss/resolve your complaint, with 14 days of sending you the conformation.

After discussing your complaint, we will write confirming our final position on your complaint and explaining our reasons.

 

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